7 Days Return
7 days money back guarantee
1 Year Warranty
Manufacturer's defect
Free Shipping
Free Shipping on All Orders
Online support
Mon to Sat, 10 AM to 6 PM
Shipping
Orders are processed and shipped within 24–48 business hours. Estimated delivery time is 5–7 business days. All orders are securely packed, tracked, and insured until delivery. International shipping is available.
Returns
Returns can be requested within 10 days of delivery. Products must be unused, undamaged, and returned in original packaging.
Refunds
Refunds are processed after inspection of the returned product. The refunded amount is credited to the original payment method. Refund timelines may vary depending on your bank or payment provider.
- What materials are used in your jewellery?Our jewellery is crafted using high-quality materials designed for everyday wear while maintaining elegance and finish.
- Are your products suitable for daily wear?Yes, most of our designs are suitable for regular use. However, like all fine jewellery, proper care is recommended.
- Do product images represent the exact item I’ll receive?Product images are captured to reflect accurate design and finish. Minor variations may occur due to lighting or screen settings.
- Are product weights and sizes mentioned accurately?Yes. All weights and dimensions provided are approximate and may vary slightly due to handcrafted finishing.
- Do you sell real jewellery or fashion jewellery?Our collection focuses on quality jewellery made with durable materials designed to offer value and style.
- Are gemstones used in your products natural?Gemstone details, if applicable, are clearly mentioned on the product page.
- Will the colour fade over time?With proper care, colour and finish are long-lasting. Exposure to chemicals and moisture may affect longevity.
- Is each product quality-checked before shipping?Yes. Every item undergoes inspection before dispatch to ensure it meets our quality standards.
- Can I request more product images or details?Yes. You may contact customer support for additional information before placing an order.
- Do you update product designs frequently?Yes. Our collections are updated regularly to reflect new trends and customer preferences.
- Is your jewellery certified?Certification details are provided wherever applicable on the product page.
- Do you provide hallmarking for jewellery?Hallmarking information is clearly mentioned for eligible products.
- What does hallmarking mean?Hallmarking verifies the purity and authenticity of precious metal jewellery.
- Are certificates included with the product?Certificates are provided when applicable and mentioned in the product description.
- Can I request certification documents separately?If applicable, certification details can be shared upon request.
- Is your jewellery compliant with Indian standards?Yes. Our jewellery complies with applicable Indian quality and trade regulations.
- Are international standards followed?We ensure quality standards suitable for both domestic and international customers.
- Do all products carry the same certification?Certification varies depending on material and product category.
- Is hallmarking mandatory for all jewellery?Hallmarking requirements depend on the type and material of jewellery.
- Can certification affect product pricing?Yes. Certified and hallmarked products may carry different pricing based on compliance costs.
- Is your jewellery safe for sensitive skin?Our jewellery is crafted to be skin-friendly. However, individual sensitivities may vary.
- Does the jewellery contain harmful chemicals?No. Our products are made using materials compliant with safety standards.
- Can the jewellery be worn for long hours?Yes, but removing jewellery during sleep or heavy activity is recommended.
- Is the jewellery child-safe?Our products are designed for adult use and should be kept away from children.
- Will stones loosen over time?With regular wear and proper care, stones remain secure. Occasional inspection is advised.
- Can jewellery break easily?Our products are durable, but improper handling or impact may cause damage.
- Is the jewellery waterproof?No. Prolonged exposure to water may affect the finish and durability.
- Can I wear jewellery while exercising?We recommend removing jewellery during workouts or physical activities.
- Does heat affect jewellery quality?Excessive heat may impact metal finish or stone setting.
- How do I ensure long-term durability?Follow jewellery care instructions and store items properly when not in use.
- Is jewellery insured during shipping?Yes. All shipments are insured until delivery.
- Do you ship jewellery internationally?Yes. We ship to selected international locations.
- How is jewellery packaged for delivery?Jewellery is securely packed to prevent damage during transit.
- What happens if my jewellery is damaged during shipping?Please contact us immediately for assistance if damage is noticed upon delivery.
- Is signature required upon delivery?Delivery requirements depend on courier policies and destination.
- Can I track my jewellery shipment?Yes. Tracking details are shared once your order is shipped.
- Are customs duties covered?Customs duties, if applicable, are the customer’s responsibility.
- What if my package is lost in transit?Insured shipments are handled on a case-by-case basis.
- Do you offer express shipping?Shipping options depend on availability at checkout.
- Can I change my delivery address after ordering?Address changes are not permitted once the order is placed.
- What payment methods do you accept?We accept UPI, debit cards, credit cards, net banking, and Cash on Delivery.
- Are online payments secure?Yes. Payments are processed through secure, trusted payment gateways.
- Do you store card details?No. We do not store sensitive payment information.
- Is COD available for jewellery orders?COD availability depends on location and order value.
- Can I change my payment method after ordering?No. Payment methods cannot be changed after order confirmation.
- Are prices inclusive of taxes?Yes. All prices include applicable taxes.
- What currency are payments accepted in?All transactions are processed in Indian Rupees (INR).
- What happens if my payment fails?Failed payments are automatically reversed as per bank timelines.
- Do you charge extra for COD?Any applicable charges are displayed at checkout.
- Can you cancel my order due to payment issues?Yes. Orders may be cancelled if payment authorization fails.
- How can I style your jewellery for daily wear?Our designs are versatile and pair well with both casual and formal outfits.
- Is your jewellery suitable for festive or occasion wear?Yes. Many pieces are designed to complement festive and special occasions.
- Can jewellery be layered?Yes. Our collections support layering for a modern look.
- Do you provide styling guidance?Styling tips may be shared via our website or social media channels.
- Can I mix different jewellery pieces together?Absolutely. Mixing styles adds a personalized touch.
- Is the jewellery lightweight?Most designs are lightweight and comfortable for extended wear.
- Can jewellery be worn with western outfits?Yes. Our designs are versatile across outfit styles.
- Do you offer matching sets?Yes. Matching sets are available for select collections.
- Are your designs trend-based or timeless?We balance trend-forward designs with timeless aesthetics.
- Can I style jewellery for office wear?Yes. Many designs are subtle and suitable for professional settings.
- Do you offer jewellery customization?Customization availability depends on the product and design.
- Can I request size adjustments?Size adjustment options may be available for select products.
- Do you offer engraving services?Engraving services may be available on request for eligible items.
- Is customization chargeable?Customization charges vary based on complexity.
- How long does customization take?Customization timelines depend on design requirements.
- Do you offer repair services?Repair services are evaluated on a case-by-case basis.
- Is repair covered under warranty?Repairs due to manufacturing defects may be considered.
- How do I request a repair?Contact customer support with product details and issue description.
- Can customized products be returned?Customized items may not be eligible for return.
- Do you repair international orders?International repair requests are handled individually.
- How should I store my jewellery?Store jewellery in a clean, dry place away from moisture.
- Can I wear jewellery while bathing?We recommend removing jewellery before bathing or swimming.
- How do I clean my jewellery?Use a soft cloth to gently clean after use.
- Should jewellery be stored separately?Yes. Separate storage prevents scratches and tangling.
- Can perfumes damage jewellery?Yes. Avoid direct contact with perfumes or chemicals.
- Is it safe to sleep wearing jewellery?We recommend removing jewellery before sleeping.
- How often should I clean my jewellery?Regular light cleaning after wear helps maintain shine.
- Can sunlight affect jewellery?Prolonged exposure may impact finish or stones.
- Does sweat affect jewellery?Sweat may affect metal finish over time.
- How can I extend jewellery life?Follow care instructions and handle jewellery gently.