Frequently asked questions

Accounts help us ensure secure purchases, accurate order tracking, and better customer support.

Yes. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

We are not responsible for unauthorized access resulting from user negligence.

Yes. Accounts may be suspended or terminated for misuse, fraudulent activity, or policy violations.

Creating multiple accounts for misuse or abuse is prohibited.

Fraud, misuse of promotions, false claims, system abuse, or illegal activities are strictly prohibited.

Yes, provided the content is truthful, lawful, and non-offensive. We reserve the right to remove inappropriate content.

Yes. Repeated or serious violations may result in permanent account termination.

Account actions may be taken without prior notice if required.

You may request account closure by contacting customer support.

Yes. Creating an account is mandatory to place an order on our website. This helps us ensure secure transactions, accurate order tracking, and faster customer support.

Simply browse our products, add items to your cart, proceed to checkout, log in to your account, and complete payment using your preferred method.

No. Once an order is placed, it cannot be modified in terms of product, quantity, or shipping address. Please review all details carefully before confirming your order.

No. Order cancellations are not permitted once an order is successfully placed, regardless of payment method or delivery location.

Yes. You will receive an order confirmation via email and/or SMS immediately after placing your order. Additional updates are sent as your order progresses.

In rare cases where an order cannot be fulfilled due to stock issues, pricing errors, or technical reasons, we reserve the right to cancel the order and issue a full refund.

We try our best to represent products accurately. However, slight variations in color or appearance may occur due to lighting, photography, or screen differences.

Yes. We take data security seriously and use secure systems and third-party payment gateways to protect your information.

You can contact us via phone or email. We respond within 24 hours on weekdays.

Our customer support team is available on weekdays only. Queries received on weekends are addressed on the next working day.

We offer a 10-day return window from the date of delivery.

Yes, provided they are unused, unworn, undamaged, and returned in original packaging with tags intact.

Contact our support team via email or phone with your order details. Returns must be approved before shipping the product back.

No. We currently offer returns only, not exchanges.

We bear the cost of return shipping once the return request is approved.

Refunds are processed after inspection of the returned product.

Refunds are processed within 5 to 7 business days after inspection. Actual credit time depends on your bank or payment provider.

Full refunds are issued if return conditions are met. Partial refunds may be issued if the product does not meet return eligibility.

Yes. International returns are allowed and handled on a case-by-case basis.

Damaged products follow the same standard return process. Please contact support promptly with relevant details.

We currently ship to India, Australia, Canada, and the United States.

Delivery timelines are estimates, not guarantees. Most orders are delivered within 3 to 5 business days, depending on location and courier performance.

Orders are typically processed and shipped within 24 to 48 business hours after payment confirmation.

Yes. You will receive notifications when your order is placed, shipped, and delivered.

Yes, we offer free shipping on select orders. In some cases, a flat shipping charge may apply. All charges are shown at checkout.

We work with reliable courier partners. The specific partner may vary based on location and serviceability.

Yes. International deliveries may take longer due to customs clearance and local courier timelines.

Customs duties or import taxes, if applicable, are determined by the destination country and are the customer’s responsibility.

Delays may occur due to courier issues, customs, weather, or other unforeseen events. Such delays are beyond our control.

Please ensure your address is accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

We accept UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD).

Yes. All payments are processed through secure third-party payment gateways. We do not store sensitive payment information.

Yes. All prices displayed on the website include applicable taxes.

All prices are displayed in Indian Rupees (INR).

If a payment fails, the order will not be processed. Any deducted amount will be refunded automatically as per bank timelines.

No. Payment methods cannot be changed once the order is placed.

COD availability depends on serviceability and may not be available for all locations or orders.

Repeated non-acceptance may affect future service eligibility.

Any COD-related charges, if applicable, are shown clearly at checkout.

Yes. Orders may be cancelled if payment authorization fails or discrepancies are detected.

We send communications related to orders, service updates, and promotional offers.

Yes. You can unsubscribe from marketing emails using the link provided in the email.

Yes. Cookies are used to improve functionality, analytics, and marketing performance.

Yes, through your browser settings. Some website features may not work properly.

No. All delivery timelines are estimates.

No. Once placed, orders cannot be cancelled.

No. Delays caused by couriers, customs, or external factors are beyond our control.

Policies published on our website are legally binding.

No. Website content is for general informational purposes only.

Yes. FAQs may be updated at any time without prior notice.